Select the Microsoft 365 folder from the virtual drive and then double-click either the Setup32.exe to install the 32-bit version of Microsoft 365, or Setup64.exe to install the 64-bit version to begin the offline installation. Save the image: You can also choose to save a copy of this virtual drive to a thumb drive or disc for later use. Note: If you already have a drive labeled (D:), Microsoft 365 creates a virtual drive with the next available letter, which would be (E:) (as shown in the next step below). The new drive should appear in your directory.
If you don't see the new drive, locate the image file you downloaded and double-click it. This drive contains the Microsoft 365 installation files. Once the download is complete, open File Explorer and locate a new virtual drive, for example (D:). The file will begin downloading on your PC. When you're prompted, from the bottom of your browser window, select Save (in Edge), Open (in Internet Explorer), Open when done (in Chrome), or Save File (in Firefox). In the Download and install window, select Other options.Ĭheck the box Download an offline installer and select the language you want to install the Microsoft 365 apps in. If you have a Microsoft 365 subscription, you'll also need to select Install Office > on the Installs page. Select the Office for business tab from above instead. Explain your situation: let them know what ProduKey reports: maybe even the last 5 characters in Belarc if they are different than ProduKey.Note: If you're trying to install Microsoft 365 that you got through your work or school and you already signed in with your work or school account, don't follow these instructions. If unsuccessful, call Microsoft 80 or 88. Hopefully it will get you to the point where you can re-install it on your computer. Unfortunately I don’t recall the steps you need to follow through but If you can get through the process chances are Microsoft’s assigned product key will be different than your purchased product key. Even if you hadn’t used a Microsoft account and/or didn’t purchase it through the store, try anyway. If you have a Microsoft account, try this. In 2017 he had to re-install it and the following recommendation worked for him. I had used my Microsoft account to purchase it through the store. I installed Microsoft Office Home & Business 2013 in 2015 on a laptop I gave my son.
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